FAQs

  • Will Affiliates receive a 1099-K?
    When rewarding for referrals through the ADT Solar App, it is classified as a digital payment through XTRM. Third-party settlement organizations are required to issue a 1099-K after 200 transactions and paying out over $20,000. Whether the payee receives a 1099-K or not, they are still required to report that income to the IRS (and state, if applicable) and pay taxes accordingly.
  • Do Affiliates have to pay taxes on money earned through the ADT Solar referral app?
    Referral Rewards may be taxable, depending on the value of the item and the federal, state, and local tax laws applicable to the Participant. ADT Solar does not offer tax advice and Participants should consult with their tax professional for any questions. Participants are solely responsible for reporting such items on their tax returns and paying any associated tax liability.
  • Can I track my referrals?
    You can! The app allows you to track from when they enter our system to when they make a purchase. You can see all of this on your Referral Detail page.
  • What is the referral process?
    Download the ADT Solar App via the Google Play Store or Apple Store and create a free account. Refer your friend via the referral App by selecting what product you are referring them for (Solar Panels or a New Roof) in the app then submit their information. ADT Solar will get in touch with your friend by phone to schedule a free consultation if they qualify for solar or a new roof. After your friend has completed their in-home consultation, we will pay you $35 and your friend will get $25! If your friend or family member decides to go solar with ADT Solar, you will receive a $1000 through the referral app. If they go with Buildpro to get a new roof, you will get a $500 referral reward.
  • What if multiple people refer the same person?
    If ADT or Buildpro receives the lead from multiple referrers, the referral fee will be paid only to the referrer who first submits the lead (indicated by the date of entry into our database).
  • Who can I refer?
    You can refer any homeowner who needs a new roof or is a good solar candidate!
  • What does Potential Earnings mean?
    This shows you what you COULD be earning if your referrals agree to an appointment, and/or go Solar with ADT Solar! On the referral detail page, you can send them a text reminder to nudge them along!
  • Is there a limit to how many people I can refer?
    No! You can refer as many people as you want! There is no limit!
  • Can I refer someone who lives in the same household as myself?
    No, you cannot refer someone in the same household that has the same address as you.
  • Do I have to be a customer of ADT Solar or Buildpro to refer people?
    No, you do not have to be a customer of either ADT Solar or Buildpro to refer people and receive rewards.
  • How am I paid for my referral?
    You can choose to receive your rewards via bank ACH transfer or wire transfer. ACH Bank transfer is free; there is a charge for wire transfer.
  • How do I get the app?
    The ADT Solar referral app is available for iPhone and Android devices. You can download the app from the App Store or Google play by searching “ADT Solar.” If you do not have a smartphone, you can use a computer and register online via visiting gosunpro.com/referral. Once you are registered, you will receive a confirmation text via SMS*. This will have your account information, and a link to download the app. Once you have downloaded the ADT Solar referral app, you can submit referrals on the go! *Message and data rates may apply.
  • I forgot my password, what do I do?
    Simply go to the app log in screen and hit the “forgot password” button.
  • What is the ADT Solar Referral App?
    It is ADT Solar’s Referral program, where we give back to our Users and Customers, providing them with a way to earn some quick cash! The referral app is a way for you to refer friends and family members to ADT Solar and Buildpro. As a thank you for sending them our way, we will give you $35 for every qualified referral! If the person you referred qualifies for solar or a new roof, they will be offered a free consultation. If they agree to sit down and speak with our consultant, the person you referred will receive $25 after their consultation. If the person you referred decides to go solar with ADT Solar you will receive $1000. If the person you referred gets a roof, you will receive $500. And yes, if they get both solar and a roof, you get $1500!!
  • I need to change my Sales Rep
    You can edit this on your profile page by selecting the little pencil icon.
  • I do not see my account verification email?
    Occasionally, the verification email may go to your junk folder. Please check there.
  • What is a "qualified" referral?
    A qualified referral is a referral that was submitted through our app (and abides by our terms and conditions) and completed an appointment with us.
  • What if I do not have a smartphone or tablet?
    You can register online via going to adtsolar.com/referral and accessing your account there.
  • What if I have a problem using the app?
    Please email us at referralapphelp@gosunpro.com or call 844-444-1398 and we will be happy to help you!
  • I need to change my email I registered with
    Please email us at referralapphelp@gosunpro.com or call 844-444-1398 and we will be happy to help you!
  • When do I get paid for my referral?
    We pay our $35 referral fee after the sales appointment is seen by our consultant. It can take up to 10 business days, but usually is paid sooner. The $25 for the person who was referred will be paid out after the sales appointment is seen as long as they have downloaded the referral app (or registered online at gosunpro.com/referral) and created an account. If your referral goes solar or gets a new roof, you will receive your reward after installation.
  • Can I refer a commercial business?
    No, at this time we only accept residential referrals.